How can I change my email, home address or password?
Changing your details could not be easier, log into your Babyland account. When clicking on My Details or Shipping addresses you will be given the option to update your account details and then press Save.<\/p>\n\t\t\t\tMissing, incomplete or damaged orders\n\t\t\t\t\t
Why is my order\/item missing?
Oh no you’re missing an item. We are very sorry for this, please contact our friendly Customer Service Team for advice on +9716-5339778 or contact us<\/p>\n
Why is my order incomplete?
Could you have chosen Partial Shipping at the checkout? If so we’ve sent you the items that were available first and then we will send you the remaining items in a second delivery. If you have not chosen this option please contact the customer care team for advice on +9716-5339778 or contact us<\/p>\n
What do I do if my item is damaged?
Here at Babyland, our team takes special care of each order to ensure your order reaches you in perfect condition. On the odd occasion that you do receive a damaged item, please fill in the Returns Form by following the link below and your case will be processed at the earliest possible.
Please click here to fill out our return form.<\/p>\n\t\t\t\tOut of stock items\n\t\t\t\t\t
Had your heart set on a specific item and it’s out of stock? Not to worry, you can contact our Customer Service team who will try their hardest to find an alternative item for you or give you an approximate time of when the item will be back in stock. +9716-5339778 or contact us<\/p>\n
Why do we display products that are out of stock online?<\/p>\n
We’re sorry if the item you want is out of stock. We continue to show out of stock products online so that you have access to the product details or so that you can buy it at a later date when the item is back in stock. You may also select to be contacted when the item comes back in to stock.<\/p>\n\t\t\t\tWhat does my status mean?\n\t\t\t\t\t
Processing<\/strong> means your order has been confirmed and is now being prepared. Our returns procedure is simple and easy if the product is unopened and still in its original condition and packaging you can return within 14 calendar days from the date of receipt. Please click here to fill out our return form.<\/p>\n Kindly send back the item to BabyLand Al Qasmia street, Industrial area 4 ,Sharjah\u00a0UAE. If you request a pickup service for the items to be returned or exchanged, a charge of 23 AED will be applied. Please refer to our Returns Policy for more information on item returns.<\/p>\n\t\t\t\tReturns Form\n\t\t\t\t\t Please click here to fill out our return form.<\/p>\n\t\t\t\tWhat if I receive an item with manufacturing defect?\n\t\t\t\t\t We are very sorry if you have received an item and there seems to be something wrong with it. Our Babyland team work very hard to ensure our products are of the highest quality for you. Please contact our friendly Customer Service team and they will be happy to help you solve the issue with your item.<\/p>\n\t\t\t\tWhat items are not eligible for return?\n\t\t\t\t\t Products we can’t process for return are listed below:<\/p>\n Books. You can track your order from your account page, once your order is shipped, you’ll receive a notification by SMS and email that you order is dispatched. You can also contact our Customer Service Team on +9716-5339778 or by clicking here who will be happy to help you track your order.<\/p>\n\t\t\t\tWhat are the shipping costs?\n\t\t\t\t\t Babyland.com understands that getting your items on-time is important to you, so we make every effort to process your order as quickly as possible, and provide our customers with the lowest flat shipping rates available. Now with our added feature, a premium service for faster delivery, “Priority Delivery”, we can process your order even faster!<\/p>\n Whether you’re an experienced mom or expecting your first bundle of joy, everything you need to know about shipping is right here.<\/p>\n\t\t\t\tWhen will I receive my order?\n\t\t\t\t\tAt babylandonline.ae<\/strong>, you<\/strong> are always our top priority. We work hard to ensure fast, reliable delivery across the country:\n How do Gift Certificates work? How do I use my Gift Certificate?
Shipped<\/strong> means your order has now left the Babyland Warehouse, you will receive an email and SMS confirming dispatch.
Delivered<\/strong> means your order has been delivered to the given shipping address.
Cancelled<\/strong> means your order has been cancelled either by you or us.<\/p>\n\t\t\t\tHow quickly can I return an item?\n\t\t\t\t\t
CDs\/ DVDs
Diapers
Baby wipes
Milk & nutrition items
Potty training items
Undergarments
Maternity Belt
Clothing\/footwear items without the original packaging and tags
Personalized items
Products with extended delivery time
Items on sale
Electronic items where the original seal is broken
Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)
Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period
Items that have been assembled, used, altered or installed, unless defective
Items that were sealed and require their hygienic levels to be intact from the manufacturer
Santa delivery orders are not eligible for return and refund unless damaged
Further exceptions are mentioned along with the product description.<\/p>\n\t\t\t\tHow do I track my order?\n\t\t\t\t\t\n
Wanting to buy a gift but can’t decide on what to buy? A Gift Certificate is the perfect solution. Simply follow the link below and enter the required details. Once purchased, the gift certificate will be sent automatically as an email to the recipient or if you want, you can get the gift certificate sent to your email and can then forward it to the recipient. Gift Certificates are valid for 6 months only. You can purchase a gift certificate by clicking here.<\/p>\n
Using your Gift Certificate couldn’t be easier. You should have received a Gift Certificate code which you enter in the correct field on the Shopping Cart page. The Gift Certificate amount will automatically be deducted from your total bill.<\/p>\n\t\t\t\tHow can I pay?\n\t\t\t\t\tAt BabylandOnline, we’re committed to offering you a smooth, safe, and hassle-free shopping experience. Our website is easy to navigate and equipped with secure payment solutions to meet your needs.\nWhen placing your order, you’ll notice https:\/\/<\/strong> in the address bar during payment. This means your information is being protected by Secure Socket Layer (SSL) encryption<\/strong>, ensuring your payment details remain safe and confidential. We also use industry-standard encryption<\/strong> and secure authentication to protect your transactions.\nPayment Options:<\/h3>\nVisa & Mastercard<\/strong>
We accept all major Visa and Mastercard credit and debit cards. Our payment gateway is fully secure, giving you a fast and reliable checkout experience.\nTabby<\/strong>
Buy now, pay later with Tabby! Split your payment into interest-free installments for added convenience.\nCash on Delivery (COD)<\/strong>
Prefer to pay upon delivery? No problem! Choose Cash on Delivery at checkout and pay for your order when it arrives at your doorstep.\n\t\t\t\tMy details\n\t\t\t\t\t