FAQs

How can I change my email, home address or password?
Changing your details could not be easier, log into your Babyland account. When clicking on My Details or Shipping addresses you will be given the option to update your account details and then press Save.

Why is my order/item missing?
Oh no you’re missing an item. We are very sorry for this, please contact our friendly Customer Service Team for advice on +9716-5339778 or contact us

Why is my order incomplete?
Could you have chosen Partial Shipping at the checkout? If so we’ve sent you the items that were available first and then we will send you the remaining items in a second delivery. If you have not chosen this option please contact the customer care team for advice on +9716-5339778 or contact us

What do I do if my item is damaged?
Here at Babyland, our team takes special care of each order to ensure your order reaches you in perfect condition. On the odd occasion that you do receive a damaged item, please fill in the Returns Form by following the link below and your case will be processed at the earliest possible.
Please click here to fill out our return form.

Had your heart set on a specific item and it’s out of stock? Not to worry, you can contact our Customer Service team who will try their hardest to find an alternative item for you or give you an approximate time of when the item will be back in stock. +9716-5339778 or contact us

Why do we display products that are out of stock online?

We’re sorry if the item you want is out of stock. We continue to show out of stock products online so that you have access to the product details or so that you can buy it at a later date when the item is back in stock. You may also select to be contacted when the item comes back in to stock.

Processing means your order has been confirmed and is now being prepared.
Shipped means your order has now left the Babyland Warehouse, you will receive an email and SMS confirming dispatch.
Delivered means your order has been delivered to the given shipping address.
Cancelled means your order has been cancelled either by you or us.

Our returns procedure is simple and easy if the product is unopened and still in its original condition and packaging you can return within 14 calendar days from the date of receipt. Please click here to fill out our return form.

Kindly send back the item to BabyLand Al Qasmia street, Industrial area 4 ,Sharjah UAE. If you request a pickup service for the items to be returned or exchanged, a charge of 23 AED will be applied. Please refer to our Returns Policy for more information on item returns.

Please click here to fill out our return form.

We are very sorry if you have received an item and there seems to be something wrong with it. Our Babyland team work very hard to ensure our products are of the highest quality for you. Please contact our friendly Customer Service team and they will be happy to help you solve the issue with your item.

Products we can’t process for return are listed below:

Books.
CDs/ DVDs
Diapers
Baby wipes
Milk & nutrition items
Potty training items
Undergarments
Maternity Belt
Clothing/footwear items without the original packaging and tags
Personalized items
Products with extended delivery time
Items on sale
Electronic items where the original seal is broken
Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)
Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period
Items that have been assembled, used, altered or installed, unless defective
Items that were sealed and require their hygienic levels to be intact from the manufacturer
Santa delivery orders are not eligible for return and refund unless damaged
Further exceptions are mentioned along with the product description.

You can track your order from your account page, once your order is shipped, you’ll receive a notification by SMS and email that you order is dispatched. You can also contact our Customer Service Team on +9716-5339778 or by clicking here who will be happy to help you track your order.

Babyland.com understands that getting your items on-time is important to you, so we make every effort to process your order as quickly as possible, and provide our customers with the lowest flat shipping rates available. Now with our added feature, a premium service for faster delivery, "Priority Delivery", we can process your order even faster!

Whether you’re an experienced mom or expecting your first bundle of joy, everything you need to know about shipping is right here.

At babylandonline.ae, you are always our top priority. We work hard to ensure fast, reliable delivery across the country:

• UAE Deliveries: Within 2 to 3 working days

• Please note: We currently do not offer shipping outside the UAE.

Thank you for choosing Babyland — your trusted partner in motherhood.

At Babyland, we understand how quickly your children's needs grow — and how costly it can be to keep up. That’s why we offer a Best Price Guarantee across the UAE. If you find any of our products at a lower price from another UAE retailer, we’ll match it — ensuring you always get the best possible deal.

Wondering how we make this happen? It’s simple. We eliminate the high costs of warehousing and physical stores by purchasing directly from trusted manufacturers and suppliers. Then, we deliver straight to your doorstep — with no hidden fees or unnecessary markups.

Our mission is to bring you the widest range of quality products at unbeatable prices in the UAE — every time. And if you ever feel we’re not meeting that promise, we want to hear from you.

Now that you know our secret, shop confidently on babylandonline.ae, knowing you're always getting the best value on the brands you trust.

How do Gift Certificates work?
Wanting to buy a gift but can’t decide on what to buy? A Gift Certificate is the perfect solution. Simply follow the link below and enter the required details. Once purchased, the gift certificate will be sent automatically as an email to the recipient or if you want, you can get the gift certificate sent to your email and can then forward it to the recipient. Gift Certificates are valid for 6 months only. You can purchase a gift certificate by clicking here.

How do I use my Gift Certificate?
Using your Gift Certificate couldn’t be easier. You should have received a Gift Certificate code which you enter in the correct field on the Shopping Cart page. The Gift Certificate amount will automatically be deducted from your total bill.

At BabylandOnline, we’re committed to offering you a smooth, safe, and hassle-free shopping experience. Our website is easy to navigate and equipped with secure payment solutions to meet your needs.

When placing your order, you’ll notice https:// in the address bar during payment. This means your information is being protected by Secure Socket Layer (SSL) encryption, ensuring your payment details remain safe and confidential. We also use industry-standard encryption and secure authentication to protect your transactions.

Payment Options:

Visa & Mastercard
We accept all major Visa and Mastercard credit and debit cards. Our payment gateway is fully secure, giving you a fast and reliable checkout experience.

Tabby
Buy now, pay later with Tabby! Split your payment into interest-free installments for added convenience.

Cash on Delivery (COD)
Prefer to pay upon delivery? No problem! Choose Cash on Delivery at checkout and pay for your order when it arrives at your doorstep.

I’ve forgotten my password how do I access my account?
Don’t worry, we’ll get you back shopping in no time. On Logging In, you may follow the Forgot Your Password? link or you may also contact the Customer Service Team who will be happy to send you a system generated password. +9716-5339778 or Contact us

We're sad to see you go—you’ll be missing out on our latest Babyland deals and exclusive offers! But if you’d prefer not to receive marketing emails, you can unsubscribe at any time. Just click the “Unsubscribe” link located at the bottom of any of our emails.

Need help? Feel free to reach out to our Customer Service Team at +971 6 533 9778 or via our Contact Us page.

If you want to check and see what lovely items you’ve bought in the past all you have to do is Sign In to your Babyland account. Once signed in you will be able to see your purchase history by clicking on My Orders.

Diapers and wipes cannot be returned. Return conditions for other items are stated on their respective product pages.

Subscribe and Save orders must be paid with a debit or credit card.
Note that you will only be charged before each shipment.
Cash on Delivery is not applicable for Subscribe & Save.

To make changes to your order, please contact our Customer Service Team on the same day or before you receive your dispatch notification. Be sure to provide your Order ID, and our team will guide you through the update process.

You’ll receive a shipment notification on the same day or the next day after placing your order. We'll keep you updated with all the tracking details once your order is on its way!

The items that are currently eligible for Subscribe & Save are diapers and wipes, however, we will be adding more products very soon! Browse all our eligible items on our Subscribe & Save page.

From time to time, prices of items may change due to market conditions. However, you will always receive a 5% discount on Subscribe & Save orders.